Follow these steps:
If you need any further assistance please reach out to us at support@viglabs.xyz
Yes, you can change your deposit method at any time.
Tap the store icon or the deposit icon in the menu bar (found in the footer). Then click on the desired deposit amount you would like to add.
You can change your method of deposit at any time by tapping on the edit icon which can be found under “Payment Method”.
Select your preferred payment method. We accept Apple Pay, Visa, MasterCard, and American Express. Then enter your details, and complete the purchase.
When making a deposit into GalaxyCash, you will see the charges reflected on your card as:
Cards: “vigtec inc. d/b/a vig labs or *GalaxyCash"
Complete the following steps in order to process a withdrawal:
Once you have completed the steps, we will notify you via email that your request has been received with the withdrawal reference number.
Please note that there is a $1 withdrawal fee that will be deducted from the requested withdrawal amount.
Withdrawal requests are usually processed within 1-2 business days, but in certain circumstances can take up to 15 business days.
We take quality assurance protocols and procedures to review gameplay and analyze game and account logs to ensure fairness at all times, prevent fraudulent activities and protect all player’s funds.
We appreciate your patience and respect for our quality control processes on withdrawals and know that we are working as fast as possible to process your request and send your money to you safely and securely.
If you experience an issue with any of your payments or withdrawals requests please contact us at support@viglabs.xyz
Please describe in detail your issue and include as much relevant information as possible to help us solve your issue. Our support team will reply within 1-2 business days in most cases.
Please note that whenever you request a withdrawal, all your Bonus Cash remaining in your account will be deducted from your account balance. You will be notified about that before confirming your withdrawal.
Unfortunately, due to regulations and security reasons, transferring money between players is prohibited.
Tap the “Account” tab in the footer and you will see two options: “Sign in” and “Register”.
Tap on “Register” to begin the registration process.
Fill out your full name, date of birth, email address, and phone number. Then tap on “Send Code” to get an account confirmation code sent to you via Email.
Enter the code you received into the registration form, and your registration will be complete.
Players are not allowed to register for more than one account at a time, and trying to do so is against our Terms of Service and is prohibited.
Also, please note that your account is your own, and allowing others to play with your account is strictly prohibited.
If you have a new email address, don’t hesitate to get in touch with our Support team via email: support@viglabs.xyz
Our team will help you update your account.
When you reach out, please provide your nickname, the original registered email address, and your new email address so we can quickly update it and get you back to playing in no time.
To log in, follow these steps:
You can change your nickname by choosing My Account in the main menu and then choosing profile.
There you can change or auto generate your nickname and/or customize your avatar.
Avatar customization is also available by tapping your avatar headshot throughout the app, except in the gameplay.
You can submit a request to delete your account to support@viglabs.xyz
Please keep in mind that we will not be able to restore your account once it’s deleted.
To prevent accidental deletions, you will need to contact our Support team and confirm your request.
Once confirmed, we will go ahead and delete your account as requested.
Deleting the game does not delete your registered account.
You can always download GalaxyCash again at any time and log back into your account to continue playing with the same balance, gems, and experience points (IF) you had before you deleted the game.
The game is very simple and fun. Follow the steps below to play:
We make sure to match players against opponents with a similar skill level to ensure a fun and fair experience for everyone.
We match players against others with a similar skill level to ensure a fair and enjoyable experience for all players.
The matchmaking becomes more accurate the more that you play as our intelligent algorithm learns your skills better.
It’s important to note that we cannot actively alter or manage the matchmaking manually - our algorithms are 100% automated. This means we cannot reduce a player’s skill level manually upon request because if it were possible to control it manually, it would not be fair to everyone.
It’s the funds required to enter the tournament.
If a tournament has a $1 and 600 Gems entry fee, you will need at least $1 and 600 Gems in your balance to participate in the tournament.
Your fee will be deducted as soon as you enter the tournament.
Each tournament has a different prize pool made out of the total possible winning amounts in that specific tournament.
For example, in a tournament with three winners, the 1st, 2nd, and 3rd place receive a part of the total prize pool.
The 1st place receives a larger reward than 2nd place and so on with no player receiving the entire prize pool alone.
For example, in the “High Stakes” tournament, the prize pool is $12. The prizes per placement are as follows:
You can always check the prize pool and the placement prizes by tapping on the name of the tournaments in the lobby.
Bonus Cash is used to participate in Cash Tournaments, just like regularly deposited funds.
When you win in a Cash Tournament, your winnings will be distributed proportionally based on the percentage of bonus funds that you’ve used in the entry fee.
For example, if the entry fee is $1 and the player participates with $0.2 in bonus funds and $0.8 in cash funds, the payout would be 20% of the winnings going to bonus funds and 80% to cash funds.
The GalaxyCash Wheel is a proprietary gaming feature that is simple, fun, and enjoyable for players. The Wheel Spins are available for both free and paid players. You cannot win real money from the Wheel Spins, but you can win Bonus Cash, XP, Gems, and Special Prizes. You are awarded a new free spin 24 hours after you’ve used your previous one.
When you complete a tournament, you may see that other players are still playing it, as players don’t always start at the same time. Tournaments will close after enough players have joined and finished playing, and you will only see the final results once everyone is done.
Until then, the leaderboard will say “Results Pending” and it will let you know that some players have not completed their games yet.
As soon as the tournament is complete, you’ll see your final placement and collect what you may have won. If you have opted-in for push notifications, you’ll receive one on your phone notifying you that the results are ready.
Some tournaments take longer to complete than others as it always depends on the number of players in the contest.
If your game is interrupted, your phone turns off, or your connection is lost mid-game, the tournament will automatically be paused for up to 15 minutes. When you return to the game, you’ll be able to continue where you left off.
However, if you don’t return within 15 minutes, your accumulated score will be lost and submitted as a “0” which means that your entry will be forfeited.
“XP” means = Experience Points
For every tournament you participate in, you’ll be rewarded with these points. These points fill up the XP meter at the top left corner of your user profile, and once your meter fills up, you will level up.
Each tournament has a different XP reward, and higher entry fees award more XP points.
Every time you level up, you’ll be able to enjoy a free Gem reward. You can use these Gems to compete in more free-to-play tournaments.
When you compete in a tournament and level up, you’ll get an in-game popup saying you’ve reached the next level.
Simply hit the “Claim” button in the popup to collect your reward.
If you experience a technical issue while playing the game, please contact our team at support@viglabs.xyz
When you report your issue, please try to share as much detail as possible in regards to what happened. Please include your Tournament ID in that correspondence.
Your Tournament ID is located at the bottom of the leaderboard for any specific contest.
In the event that two or more players achieve identical scores, the player who finishes their gameplay first will be ranked ahead of the player with the same score who completes their game later. An example for this would follow:
In this scenario, Player 1 would be ranked first because finish the game first, followed by Player 2, who finished next, and then Player 3, who completed the game last. So, the order of ranking is determined not just by the score but also by the time of game completition order, for each of the game players.
Yes. GalaxyCash isn’t considered gambling as the outcome of our Tournaments is based on the skill of the players, not luck or chance.
GalaxyCash has no vested interest in who wins or loses, nor does it profit on the outcome of a Tournament that we provide.
We are only in the business of creating and managing Tournaments.
No you do not. If you don’t want to make a deposit, you can easily play in any of our daily Gems Tournaments as much as you like. We provide daily rewards in Gems to all players.
Remember you can use Gems to win Bonus Cash. Bonus Cash can be used to participate in tournaments, but cannot be withdrawn. However, winnings gained by using Bonus Cash can be withdrawn.
Our cash Tournaments are available in the United States, the United Kingdom, Canada, and Australia.
Unfortunately, some states in the US are not supportive of Cash Tournaments. As such we operate in the following states:
To make sure you never miss out on new content and fun activities, simply follow the steps below on how to turn on your notifications for GalaxyCash:
Apple Devices:
Android Devices:
We are very diligent in updating our apps. We are constantly working on providing the best gaming experience for you and as such, from time to time we make new updates to the game. These updates contain both bug fixes and new features, to make sure you have a fun and seamless Tournament experience.
Please make sure you are always running the latest version of GalaxyCash. These updates will not affect your account and all your progress will be saved, along with your balance.
You can contact the GalaxyCash support team at any time via email support@viglabs.xyz.
Before contacting our team, we always recommend looking through our in-app support section as many common issues are easily addressed there and it could save you the time and effort of crafting correspondence.
If you are sending the vig labs support team a message, please do your best to describe your issue in as much detail as possible. Any information helps the team look into it for you quicker, and provide you with the best possible solution and assistance.
If you are contacting the support team in regards to a payment issue, be sure to include the date and payment amount, and which payment method was used.
If any of the necessary information was not included, the support team might simply request it from you to make sure that your issue is taken care of in the best way possible.
The Daily Bonus allows you to collect free bonus Gems and Wheel Spins for you to enjoy, once every 24 hours.
You can easily collect your free Daily Bonus by tapping the “Rewards” section in the footer of the game and then on the “Daily Bonus” banner.